Effective Date: January 01st, 2020 Last Updated: May 21st 2026
1. Introduction
Pups in Tubs (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information when you use our website (pupsintubs.com) or our grooming services.
2. Information We Collect
We collect the following types of information:
Information you provide to us:
- Your name, phone number, email address, and mailing address
- Your pet’s name, breed, age, size, vaccination status, and grooming history
- Payment information (processed securely through our payment provider — we do not store full credit card numbers)
- Appointment notes, service preferences, and any special instructions you share with us
Information collected automatically:
- IP address, browser type, device type, and pages visited on our website
- Cookies and similar tracking technologies that help our website function and improve performance
3. How We Use Your Information
We use your information to:
- Schedule, confirm, and manage your grooming appointments
- Communicate with you about your appointments, including reminders and follow-ups
- Process payments for services rendered
- Send marketing communications, promotions, and updates (only if you opt in)
- Improve our website, services, and customer experience
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information.
We may share your information only in these limited cases:
- Service providers who help us operate (payment processors, booking software like DaySmart, email service providers) — and only the minimum information needed
- Legal compliance — if required by law, court order, or government request
- Business transfers — if Pups in Tubs is acquired or merges with another company, your information may transfer as part of that transaction
5. Cookies and Tracking
Our website uses cookies to remember your preferences and analyze how the site is used. You can control cookies through your browser settings. Disabling cookies may affect some website features.
6. Data Security
We take reasonable steps to protect your personal information, including secure servers, encrypted payment processing, and limited employee access. However, no system is 100% secure, and we cannot guarantee absolute protection.
7. Your California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect about you and how it is used
- Request a copy of the personal information we hold about you
- Request deletion of your personal information (with some legal exceptions)
- Correct inaccurate personal information
- Opt out of the sale or sharing of your personal information (we do not sell your information)
- Non-discrimination — we will not deny service or charge different prices because you exercised your privacy rights
To exercise any of these rights, contact us at [insert email] or (818) 293-3200.
8. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly.
9. Third-Party Links
Our website may link to third-party websites (Instagram, Facebook, Yelp, Google, DaySmart booking). We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.
10. Changes to This Privacy Policy
We may update this policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Material changes will be communicated through our website or by email.
11. Contact Us
For questions about this Privacy Policy or your personal information:
Pups in Tubs 10019 Commerce Ave, Tujunga, CA 91042 Phone: (818) 293-3200 Email: [email protected]